Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, in its original packaging. If you have purchased a sealed case, the case will still need to be sealed on return. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us with your order number at sales@intrinsicards.co.uk. Please note that returns will need to be sent to the following address: Intrinsicards, Robins Wood, Llanfaelog, Ty Croes, LL63 5TB.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any questions about returns at sales@intrinsicards.co.uk.
Cancellation / Amending Orders
You have the right to cancel or amend any outstanding order that has yet to be dispatched. Please contact sales@intrinsicards.co.uk with your order information and we'll sort out a cancellation for you. Please note if an order has already been dispatched we can no longer cancel the order.
Damages, Delays and Lost Orders
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please note that sometimes TCG sealed product may have small or minor damage to the outer box which does not impact the product inside of the box.
If your order has been lost in transit or has not arrived within a reasonable timeframe, please contact us at sales@intrinsicards.co.uk. If the order turns out to be lost, we will refund you the total payment of the order.
If there are any supplementary costs involved with delivery of your order: such as the courier requiring extra payment on delivery due to the wrong label being placed on an item, please contact us at sales@intrinsicards.co.uk with proof of this and we will cover the costs involved.
If you order has been accidently misrouted by us or the courier to the wrong address and is returned to us, once we have the correct address we will resend the order.
Exceptions / non-returnable items.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@intrinsicards.co.uk.